At Nateby Primary school, we want every child and family to feel listened to, supported, and valued. Most concerns can be sorted out quickly by talking to your child’s class teacher or a member of staff, but we understand that sometimes you may feel you need to take things further. This Complaints Policy explains, in simple steps, how you can raise a concern and how we will work with you to resolve it fairly, calmly, and as quickly as possible. Our aim is always to keep communication open and positive so that we can find the best outcome for your child.